:"Last night, by Zoom Webinar, I attended the AGM of CaSPA Care which incorporates Emerald Hill Residences in South Melbourne. It is through Emerald Hill we participate in the training of the nursing staff and the Board Chairman, Richard Gates make acknowledgement of our support, noting Max Barr and myself.

CaSPA navigated the pandemic better than most with very loyal staff who managed the residents without calling in outside contractors. Another aspect of their good record was that they maintained close to full occupancy in this time and surveys of residents and their families reported strong approval.

Through Rotarian Peter Manager, Rotary Melbourne has also had a long leadership role with Claremont Home before the merger with Emerald Hill and South Port facilities. I strongly recommend that we continue our small involvement as it reflects the care of Rotary Melbourne to elderly citizens in inner Melbourne."

 Best regards

Trevor Nink

Some notes from the meeting included:

• Accreditation continues after a successful visit by  the agency during the year.
• Coronavirus: No significant impacts.
• Occupancy rates continue to remain over 98% with a waiting list.
• Staff were lauded for their dedication during  the virus.
• Contact hours with residents was 3.3 hours — industry average 2.8.
• Staff turnover was a little over10%.
• Low use of agency staff.  Good retention rates:

                *17 with  5years

                *2 with 10 years

                *1with 21 years

• Financial shows a modest loss. Expenses higher because of the  pandemic.
• New funding model coming and the findings of the Royal Commission.

Rotary Melbourne's Trevor Nink, Peter Manger and Max Barr attended.  The Chairman thanked Rotary for its continued support in funding towards staff training and education support.

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