David Locke evening meeting 10 November

            

David Locke is an impressive leader with extensive experience having come to the role of  CEO & Chief Ombudsman Australian Financial Complaints Authority (AFCA), after serving as the initial Chair of The Australian Charities and Not for Profit Commission.   

He presented a compelling case for strong commitment by organisations to diversity and inclusion.  His perspective was particularly relevant to Rotary which is committed to serving effectively diverse communities.  He noted that diversity in membership brings together important differences in life experience and perspectives.   He highlighted the challenge of overcoming unconscious bias and the dramatic impact on staff selection screening for interview that resulted from masking applicants’ names, age, racial background and gender.  He highlighted particularly the critical importance of diverse perspectives in responding to complaints and dispute resolution in the financial system.  He also noted the importance of training and continual reinforcement of the need for diversity to bring about change.  His presentation was followed by a lively Q&A session.
To view the recording of the meeting follow this link: https://youtu.be/uxJtRHQNFSg
The Music Video played at the end of the meeting was David Bowie's “Let’s dance” (filmed in Australia) 

Short Biography

David Locke – CEO and Chief Ombudsman, AFCA

David Locke commenced as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018.

David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC).

Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of the Commission's one-to-one services to charities.

David has also worked as an adviser to several international governments on the regulation of non-government organisations.

David is a qualified lawyer in the UK, and he started his career in community legal centres where he spent over 10 years managing the delivery of services to the public. David has served as a Board member and volunteer of a number of charities and not-for-profits.


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